Privacy Policy

Socierra is a social media workflow platform that helps users create, generate, edit, schedule, and publish content from one workspace.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, applications, and related services.

We collect information you provide directly, such as your name, email address, phone number, password, onboarding selections, uploaded content, manually written text, feedback, and support communications.

We also collect service and operational data such as authentication records, password reset requests, email verification activity, consent responses, moderation outcomes, publishing and scheduling activity, connected account metadata, plan and quota usage, device/browser data, IP-related security data, and analytics events necessary to operate and protect the platform.

We use your information to create and manage your account, verify your email, authenticate logins, reset passwords, deliver support, operate AI-assisted and manual content workflows, enable editing and scheduling, connect social accounts, publish content when requested, enforce plan limits, monitor service health, detect abuse, improve performance, and comply with legal or security obligations.

We may also use your information to send transactional emails such as verification messages, password reset emails, welcome emails, account-security notices, and essential account or admin-action notifications.

We process data where necessary to provide the services you request, maintain account security, operate publishing workflows, meet legal obligations, prevent fraud or abuse, and support legitimate business operations such as platform monitoring, troubleshooting, and internal recordkeeping.

Where applicable, we also rely on your consent for specific notices, permissions, or account actions.

If you choose to connect a social platform, we may store account identifiers, channel/account names, token data, expiry details, and related metadata required to maintain the connection and perform publishing actions you request.

Connected social access tokens and related credentials are treated as sensitive service data and are used only for authorized platform connection and publishing workflows.

If you use AI-assisted features, prompts, generated outputs, uploads, edited content, captions, and related workflow data may be processed and stored to provide the requested functionality.

We may review or automatically evaluate content and prompts for safety, abuse prevention, moderation, and policy enforcement. Content may be blocked, restricted, or logged when necessary to protect the service, users, third-party platforms, or legal compliance.

We use essential session and authentication technologies to keep users signed in, secure accounts, and maintain platform functionality.

We may also use product analytics and operational telemetry to understand site usage, diagnose failures, improve reliability, and monitor feature adoption. These technologies are used to support platform performance and security.

We do not sell personal information. We may share information with infrastructure, hosting, authentication, email, analytics, payment, AI, and social platform service providers where needed to operate the platform.

We may also disclose information when required by law, to respond to valid legal requests, to enforce our terms, or to protect our rights, users, or systems.

We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, meet legal obligations, and protect the platform.

Retention periods may differ depending on the type of data, such as account records, publishing history, audit logs, moderation records, support communications, or security events.

We use reasonable technical and organizational safeguards to protect platform data, including authentication controls, restricted admin access, logging, and other service protections.

No system is perfectly secure, and you are responsible for maintaining the confidentiality of your login credentials and access to your connected accounts.

You may contact us to request account assistance, update information, ask privacy questions, or request deletion or access review where applicable.

Some information may need to be retained for legal, security, billing, fraud-prevention, or operational reasons even after a deletion request.

Socierra is not intended for children under the age required by applicable law to independently use the service. Do not use the platform if you are not legally permitted to do so.

Your information may be processed or stored in countries other than your own depending on the service providers and infrastructure used to operate the platform.

By using the service, you understand that data may be transferred and processed as necessary to provide the platform.

We may update this Privacy Policy from time to time to reflect product, legal, operational, or security changes. Updated versions will be posted on this page with a revised effective date.

For privacy questions or requests, contact: support@socierra.com